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Warranty Policy

Warranty Policy | STERA POWER TECHNOLOGIES

ffective Date: 11th November, 2025

Company: STERA POWER TECHNOLOGIES

Website: www.sterapower.com

At STERA POWER TECHNOLOGIES, we are committed to providing high-quality, reliable power solutions for homes and businesses across Nigeria. Our warranty policy is a reflection of our confidence in the products we supply and the expert installation services we provide. Please read the following terms and conditions carefully.

1. Overview & Philosophy

Our warranty covers two critical aspects of your investment:

  • Products: Guaranteeing against manufacturing defects in materials and workmanship.
  • Workmanship: Guaranteeing the quality of our installation services.

This policy is designed to be transparent and fair, ensuring you have peace of mind long after your system is commissioned.

2. General Warranty Terms & Conditions

The following conditions apply to all warranties offered by STERA POWER TECHNOLOGIES:

  • Warranty Registration: The warranty is valid only for the original purchaser and is non-transferable. All products must be registered online at [Link to a Warranty Registration Form] within 30 days of installation to activate the warranty.
  • Proof of Purchase: A valid original invoice or receipt from STERA POWER TECHNOLOGIES is required for all warranty claims.
  • Professional Installation: Product warranties are contingent upon the system being installed by a certified STERA POWER TECHNOLOGIES technician. Unauthorized modifications, repairs, or installations by third parties will void the warranty.
  • Proper Use: The products must be used in accordance with the manufacturer’s specifications and the operating guidelines provided by STERA POWER TECHNOLOGIES. Misuse, abuse, neglect, or acts of God (including but not limited to lightning strikes, floods, fire, or power grid surges beyond specified limits) are not covered.
  • Routine Maintenance: For systems with batteries, adherence to the recommended maintenance schedule is required to keep the warranty valid. Service logs may be requested.

3. Product-Specific Warranty Periods

Warranty periods vary by product category and manufacturer. The standard warranties are as follows:

Product CategoryWarranty PeriodCoverage Details
Solar Panels10 to 25 YearsPerformance Warranty: 90% performance for 10 years; 80% performance for 25 years. Materials/Workmanship: Coverage against defects.
Inverters & Hybrid Systems2 to 5 YearsCoverage for defects in materials and workmanship. Extended warranties may be available.
Solar Batteries (Lithium & Tubular)2 to 5 YearsPro-Rata Warranty (for Lead-Acid): After the first year, warranty may become pro-rata based on the purchase date. Limited Capacity Retention: Guaranteed to hold a specified percentage of original capacity.
Generators1 to 2 YearsManufacturer’s warranty against mechanical and electrical defects.
UPS Systems1 to 2 YearsCoverage for defects in materials and workmanship.

Note: Specific brands and models may have different terms. The exact warranty details for your specific products will be stated on your invoice and warranty certificate.

4. Workmanship Warranty

We take immense pride in our installation quality.

  • Duration: 12 Months (1 Year) from the date of system commissioning.
  • Coverage: This warranty covers any defects in the installation work performed by STERA POWER TECHNOLOGIES, including but not limited to:
    • Faulty wiring connections.
    • Improper mounting of panels or equipment.
    • Issues arising from incorrect system configuration by our team.
  • This warranty ensures that your system is not only made of quality components but is also installed to the highest standards of safety and performance.

5. What is NOT Covered (Warranty Exclusions)

Our warranty does not cover:

  • Normal wear and tear, including cosmetic corrosion.
  • Damage caused by accidents, abuse, misuse, neglect, or acts of God.
  • Damage resulting from failure to follow operating or maintenance instructions.
  • Costs of routine maintenance, cleaning, or consumables.
  • Failure due to grid power issues outside of the inverter’s specified protection limits (e.g., extreme voltage fluctuations).
  • Any product that has been altered, repaired, or serviced by anyone other than a STERA POWER TECHNOLOGIES authorized technician.
  • Consequential or incidental damages resulting from any product failure.

6. How to Make a Warranty Claim

Follow these simple steps to initiate a warranty claim:

  1. Contact Us: Immediately notify our support team via:
    • Email: support@sterapower.com
    • Phone: 234 706 624 5010
    • Address:5 Oyetubo Street, Off Awolowo way, Ikeja, Lagos State, Nigeria
  2. Provide Details: Have your proof of purchase (invoice) and system details ready. Describe the issue you are experiencing in detail.
  3. Diagnosis: Our support team will guide you through initial troubleshooting. If the issue persists, we will schedule a diagnostic visit.
  4. Assessment & Resolution:
    • If the issue is confirmed to be a manufacturing defect or workmanship error, we will repair or replace the product/component at no charge, including labor.
    • For pro-rata battery warranties, a replacement cost will be calculated based on the remaining warranty period.
    • If the issue is found to be outside the warranty scope, we will provide a quotation for the repair or replacement.

7. Return Policy for Non-Defective Items

  • We accept returns of non-defective, unopened items within 7 days of delivery for a full refund or exchange.
  • Return shipping costs are the responsibility of the customer.
  • Custom-designed or special-order items cannot be returned unless they are defective.

8. Frequently Asked Questions (FAQ)

  • Q: Is the warranty valid nationwide in Nigeria?
    • A: Yes, our warranty and service support cover all installations we complete anywhere in Nigeria.
  • Q: What if a product is discontinued?
    • A: If an exact replacement is not available, STERA POWER TECHNOLOGIES will replace it with a model of similar or greater specification and capability.
  • Q: Do I need to service my system to keep the warranty?
    • A: Yes, especially for battery-based systems. We offer annual maintenance contracts to ensure your system runs optimally and your warranty remains valid.
  • Q: How long does a warranty repair take?
    • A: We strive to resolve all issues within 14-30 days. Timelines can vary based on part availability and location.

9. Contact Us for Warranty Support

For any questions regarding this policy or to file a claim, please contact our dedicated support team.

STERA POWER TECHNOLOGIES

  • Email: support@sterapower.com
  • Phone: 234 706 624 5010
  • Address:5 Oyetubo Street, Off Awolowo way, Ikeja, Lagos State, Nigeria

Thank you for choosing STERA POWER TECHNOLOGIES. We power your world, reliably.