Warranty and After-Sales Support
Warranty & After-Sales Support by Stera Power Technologies – Unmatched Protection for Your Investment
Comprehensive Warranty Coverage & Reliable After-Sales Service in Nigeria
At Stera Power Technologies, we stand firmly behind every product we install with industry-leading warranties and Nigeria’s most responsive after-sales support. Our commitment extends far beyond installation, ensuring your systems perform optimally throughout their lifespan.
Our Warranty Protection Plans
1. Product Warranty Coverage
✔ Solar Systems:
- 25-year panel performance guarantee
- 5-year inverter warranty
- 3-year battery warranty
✔ Inverter Systems:
- 3-year comprehensive warranty
- 2-year battery warranty
✔ Security Systems:
- 3-year CCTV equipment warranty
- 2-year electric fence energizer warranty
✔ Fire Safety Systems:
- 5-year detector warranty
- 3-year control panel warranty
2. Installation Warranty
- 2-year workmanship guarantee on all installations
- Free corrections for any installation-related issues
3. Extended Warranty Options
- Available for all major systems
- Adds 2+ years to standard coverage
- Includes annual preventive maintenance
Our After-Sales Support Services
1. Maintenance Packages
🔧 Basic Care:
- Quarterly system checks
- Performance optimization
- Cleaning services
🔧 Premium Care:
- Monthly inspections
- Emergency priority response
- Free replacement parts
2. Technical Support Channels
📞 24/7 Help Desk:
- Dedicated NSE-certified engineers
- Average response time: <30 minutes
🖥 Remote Diagnostics:
- IoT-enabled system monitoring
- Predictive failure alerts
🚗 On-Site Service:
- Lagos/Abuja: 4-hour response
- Other cities: 24-hour response
3. Spare Parts Assurance
- Genuine manufacturer parts always available
- Local warehouses in Lagos, Abuja, PH
- Emergency parts delivery service
Nigerian-Tailored Support Features
• Local Language Support (English, Pidgin, Yoruba, Hausa, Igbo)
• Mobile Service Vans equipped for most repairs
• Loaner Equipment during major repairs
• Warranty Transfer for property sales
Our 5-Step Service Process
- Fault Reporting
- Multiple channels: call, email, WhatsApp, web portal
- Troubleshooting
- Remote diagnosis (where possible)
- Immediate solution for 65% of issues
- Service Deployment
- Qualified technician dispatch
- Real-time tracking available
- Repair/Replacement
- Genuine parts installation
- System recalibration
- Follow-Up
- Customer satisfaction check
- Preventive care advice
Premium Support Add-Ons
⭐ Executive Care: Dedicated account manager
⭐ Energy Audit: Annual free system evaluation
⭐ Training Refresh: Biannual user retraining
⭐ Upgrade Alerts: New technology notifications
Why Our After-Sales Support Stands Out
✅ Nigerian-Based Support Centers (No overseas call centers)
✅ Manufacturer-Certified Technicians
✅ Transparent Service Tracking
✅ No Hidden Charges during warranty period
✅ Proactive Maintenance Alerts
Claim Your Warranty Service Today!
📞 Call/WhatsApp:+2347066245010
📧 Email:hello@sterapower.com
🌐 Website:https://sterapower.com
📍 Locations: Lagos
Your satisfaction is our lifetime commitment!
Stera Power Technologies – Powering Nigeria with Confidence