Return & Refund Policy for SteraPower
Effective Date: 21/3/2025
At SteraPower, we strive to ensure your complete satisfaction with our solar products, inverters, UPS systems, CCTV cameras, stabilizers, and fire alarms. If you are not satisfied with your purchase, we offer a straightforward return and refund process. Please review our policy below for details.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and in the original packaging.
- The return request must be made within 14 days of receiving the product.
- Proof of purchase (e.g., invoice or order number) must be provided.
- Products that are damaged, altered, or missing components will not be accepted for return.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been installed, used, or tampered with.
- Custom-made or specially ordered products.
- Software, cables, or accessories that have been opened.
- Products damaged due to misuse, negligence, or improper installation.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Email us at [Insert Email Address] or call [Insert Phone Number] within 14 days of receiving your order. Provide your order number and reason for the return.
- Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
- Pack and Ship: Securely pack the product in its original packaging and include all accessories, manuals, and documentation. Ship the product to the address provided by our team.
4. Return Shipping Costs
- If the return is due to a defect, error on our part, or a wrong product shipped, SteraPower will cover the return shipping costs.
- If the return is for any other reason, the customer is responsible for the return shipping costs.
5. Inspection and Processing
Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria. This process may take up to 5-7 business days. We will notify you via email once the inspection is complete.
6. Refunds
If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during purchase. Please note:
- Shipping costs are non-refundable unless the return is due to our error.
- Refunds may take additional time to appear in your account, depending on your bank or payment provider.
7. Exchanges
If you would like to exchange a product, please contact us to confirm availability. Exchanges are subject to the same return conditions outlined above. Once we receive the returned product, we will ship the replacement item within 3-5 business days.
8. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you. Provide photos of the damage or defect, and we will guide you through the process.
9. Installation Services
If you are dissatisfied with our installation services, please contact us within 7 days of the service date. We will send a technician to reassess and resolve the issue at no additional cost.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
- Email: hello@sterapower.com
- Phone: +234 706 624 5010, +234 707 183 1799
- Address: 5 Oyetubo Street, Off Awolowo way, Ikeja, Lagos State, Nigeria.
Thank you for trusting SteraPower for your energy and security needs. We look forward to serving you!
SteraPower Team
https://sterapower.com